Keeping the Peace at Work
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Changing the Conversation: The 17 Principles of Conflict Resolution
by Dana Caspersen
This manual teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting solutions for conflicts.
Comebacks at Work: Using Conversation to Master Confrontation
by Kathleen Kelley Reardon
Reardon argues that we are responsible for 75 percent of the way we're treated at work, and our success -- or failure -- at the workplace depends largely on how we handle ourselves in conversation with our colleagues. To break free of the stale scripts and expected actions that allow politically astute people to manipulate us, we must increase our conversational awareness and effectively employ what Reardon calls "comebacks."
Everything is Workable: A Zen Approach to Conflict Resolution
by Diane Musho Hamilton
Conflict is going to be part of your life--as long as you have relationships, hold down a job, or have dry cleaning to be picked up. Bracing yourself against it won't make it go away, but if you approach it consciously, you can navigate it in a way that not only honors everyone involved but makes it a source of deep insight as well. Seasoned mediator Diane Hamilton provides the skill set you need to engage conflict with wisdom and compassion, and even--sometimes--to be grateful for it.