Keeping the Peace at Work
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Comebacks at Work: Using Conversation to Master Confrontation
by Kathleen Kelley Reardon
Reardon argues that we are responsible for 75 percent of the way we're treated at work, and our success -- or failure -- at the workplace depends largely on how we handle ourselves in conversation with our colleagues. To break free of the stale scripts and expected actions that allow politically astute people to manipulate us, we must increase our conversational awareness and effectively employ what Reardon calls "comebacks."