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Keeping the Peace at Work

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Bullies, Tyrants and Impossible People: How to Beat Them Without Joining Them
by Ronald M. Shapiro
The impossible people who make life's journey so difficult are everywhere -- at the office, in restaurants, on airplanes, living next door, members of your own family. This book gives you a simple and highly effective 4-point plan for dealing with all of them and more.
Comebacks at Work: Using Conversation to Master Confrontation
by Kathleen Kelley Reardon
Reardon argues that we are responsible for 75 percent of the way we're treated at work, and our success -- or failure -- at the workplace depends largely on how we handle ourselves in conversation with our colleagues. To break free of the stale scripts and expected actions that allow politically astute people to manipulate us, we must increase our conversational awareness and effectively employ what Reardon calls "comebacks."
Face It: Recognizing and Conquering the Hidden Fear that Drives all Conflict at Work
by Art Horn
This book identifies several basic behavioral profiles, and helps readers assess their own behaviors as well as those of coworkers. It explains how the behaviors develop, and offers practical techniques for replacing fear and mistrust with mutual respect and rebuilding the sense of shared commitment to common goals.
Perfect Phrases for Dealing with Difficult People: Hundreds of ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
by Susan Benjamin
Whether it's hiring employees or creating teams, this book contains the tools for precise, effective communication in any situation.
Stop Workplace Drama: Train your Team to Have no Excuses, No Complaints and No Regrets
by Marlene Chism
"Stop Workplace Drama" offers down-to-earth, practical methods to help business owners, entrepreneurs, and private practice professionals maximize success, increase productivity, and improve teamwork and personal performance.
When You Say Yes but Mean No: How Silencing Conflict Wrecks Relationships and Companies, and What You Can Do About It
by Leslie A. Perlow
Perlow provides a keen understanding of the hidden issues behind what people say (and don't say). And more important, she shows how to create relationships where individuals feel empowered to express their genuine thoughts and feelings and to harness the power of positive conflict.
Updated 08/01/2014
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