Consumer Complaints

"Whether you’ve been scammed, harmed by an unsafe product or not gotten your money’s worth, a government agency will listen and take action on your complaint.” So says this web site, a compilation of federal consumer protection agencies that tell you how to file a complaint for almost anything.

In Missouri, the Attorney General’s office is responsible for consumer protection. Start here to file a complaint online or call the hotline at 1-800-392-8222. You can also use Know MO to search for complaints filed with the Missouri Attorney General. Use this tool to help you become a better informed consumer.

The most popular consumer rights publications from the Missouri Attorney General cover a myriad of topics including knowing your rights. Frauds and Scams: Protect Yourself and Your Money helps you protect yourself and your money.

Interested in donating to a charity? Check a Charity gives you some basic information about charities as well as report on their inclusion in the “seal of approval” from the Missouri Attorney General’s Office.

Do you know how to protect your identity? And what should you do if the theft has happened? Basic consumer protection guidelines help you protect yourself. The Deter, Detect and Defend Campaign from the Federal Trade Commission is a one-stop national resource to learn about identity theft. The Privacy Rights Clearinghouse is a nonprofit consumer information and advocacy organization that attempts to raise and empower consumers.

The Federal Trade Commission offers practical information on a variety of consumer topics such as automobiles, loans, education, identity theft and telemarketing.

The Federal Citizen Information Center offers all types of consumer information including alerts and recalls. And the Consumer Action Web Site helps guide you through consumer topics and filing complaints. Consumer.gov is your resource for consumer information from the federal government.

Missouri’s No Call List and the National Do Not Call Registry help protect you against telemarketers. Register with both for full protection.

Need to file a complaint against a bank or credit union? This list of regulatory agencies and where to file complaints helps you and provides basic information about major consumer protection laws.

The Better Business Bureau provides information on millions of organizations. You can use the BBB Lookup form to find a local BBB in the area in which the company resides. The Springfield Better Business Bureau serves southwest Missouri and provides information about local companies including a searchable database that gives you a BBB Reliability Report.