Common Questions & Issues
Why doesn’t the library have the eBook I want?
The answer, in many cases, is simply the publisher won’t let us access those titles. Major publishing houses including Penguin, Macmillan and Simon & Schuster, have never allowed or have stopped allowing libraries to license their eBooks. Unfortunately this means that if you’re looking to checkout Walter Isaacson’s biography of Steve Jobs or the first sixteen books in the Stephanie Plum series by Janet Evanovich, you are currently out of luck.
In addition, Penguin Kindle titles in our Overdrive catalog cannot be delivered through a wifi connection. These titles will need to be downloaded to your computer first and then transferred using a USB cord. We offer instructions for transferring a Kindle book via USB in our Quick Start Guide. Kindle titles from other publishers can still be delivered wirelessly.
As we continue to increase the size of our eBook collection, we hope you understand some of the limitations that are placed on us. It is our mission to provide a wide variety of reading materials to a diverse group of readers, and we are always willing to take suggestions.
If you would like to contact the publishers mentioned above about their eBook licensing policies, please find their contact information below:
Simon & Schuster
1230 Avenue of the Americas
New York, NY 10020
375 Hudson Street
New York, NY 10014
I have finished a book and would like to return it early.
I would like to renew a book.
There is no procedure for renewing a book. If a book expires before you are done reading it and there are no holds on it, you can simply check it out and download it again.
I transferred a book using Adobe Digital Editions to my NOOK, but cannot find it.
NOOK Color or Tablet
My eReader does not appear in Adobe Digital Editions.
The eBook I downloaded does not open in Adobe Digital Editions
I accidentally checked out the incorrect format of a book.
You can return the incorrect format eBook from your account. Once it is returned you can return to our Overdrive page and check out the correct format.
I receive a message saying a book has been delivered to my Kindle, but it does not appear there.
Kindle books are delivered through a wifi connection only. They will not be sent through 3G. The following instructions will help you connect your device to wifi.
I am not asked where I want to save a Kindle file when transferring it via USB.
You will need to set your browser to ask before downloading files. Use the proper instructions for your browser.
The mobile site looks different, what can I do?
When navigating to OverDrive from a mobile device, sometimes the site shows up with large cover images on the screen making you scroll down and down to get the information you want or what you need to proceed. Make sure the device's screen is unlocked and turn it horizontal. Horizontally the site will appear as you would normally view it and its easy to navigate.
The website changed and now I can’t check out eBooks for my Kindle.
With the migration to our new Next Generation website, your Amazon 1-click settings may have changed. Please make sure your 1-click settings are updated on your Amazon account. This 1-click setting has to be in place to download library eBooks to Kindles.
I get an error message saying the file type is not supported when trying to download a book to an iPad/iPhone/iPod touch or Android device.
OverDrive Media Console App can't read PDF files. Check to see what format the book is in. It is also possible that you are trying to download a WMA audiobook, not an eBook.
I have checked out a book, but nothing happens when I click the download button.
You may be trying to download the book directly to a device that does not allow this (Nook, Literati, etc.). Make sure that you have downloaded Adobe Digital Editions and follow the proper download/transfer procedure.
I was issued a new library card number and I don't see my checkouts/holds.
To transfer your existing checkouts and holds to your new account, please contact support with your new library card number, your previous library card number, and your email address.
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