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thelibrary.org Springfield-Greene County Library District Springfield, Missouri

Get a Quick Reference Answer with Live Chat

July 26, 2020 — When you need an accurate answer to your burning questions, you ask a librarian, right?

Now there’s another way to get your answer in real time – without calling the library. 

It’s Live Chat. You can access it by clicking on the Live Chat icon on the bottom of the  library homepage, thelibrary.org.   

 Reference librarians are experts at researching electronic and print resources. Click on Live Chat, type in your question, and a reference librarian will respond via chat in a timely way during regular library hours. If Live Chat is not available, the icon will not be visible.

If that happens, you can always call your neighborhood library, or click on Ask a Librarian at the top of thelibrary.org, and submit your written question. Staff makes every effort to respond to those questions within 24 hours.

 Live Chat sessions can’t provide lengthy answers to complex questions, but librarians will do their best to provide full answers or sources for more extensive research.

 The next time you need some help, try Live Chat, and tap into some of the area’s best resources – your librarians.


PRESS CONTACTS

Kathleen O'Dell
Community Relations Director
kathleeno@thelibrary.org
(417) 616-0564
Sarah Jane Rosendahl
Copywriter
sarahr@thelibrary.org
(417) 616-0566

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